FOR APPLICANTS 2020

INTRODUCTION

Applicants to the Social Enterprise Support Fund are being processed by one of five independent organisations (UnLtd, Key Fund, SSE, Community Land & Finance CIC, Big Issue Invest, who together form the consortium). If you have been informed that your application is being or has been processed by Community Land & Finance CIC (wholly owned by Resonance Ltd), you should read the following carefully.

Resonance Ltd and Community Land & Finance CIC are acting as Joint Data Controller with the other members of the consortium in the delivery of the Social Enterprise Support Fund. The National Lottery Community Fund are also independently acting as a Data Controller in respect of Social Enterprise Support Fund. 

Community Land & Finance CIC has appointed its owner, Resonance Ltd, to be the Data Processor of the Social Enterprise Support Fund. Data Processing is being completed in order to comply with Community Land & Finance CIC’s legal, contractual, and moral requirements to properly handle, manage, process and monitor grant applications and to allow for the distribution of grants. 

Resonance Ltd and Community Land & Finance CIC are acting as Joint Data Controller with The National Lottery Community Fund in the delivery of the Social Enterprise Support Fund. All data will be handled in compliance with Resonance Ltd’s legal, contractual and moral requirements to properly handle, manage, process and monitor grant applications and to allow for the distribution of grants.

Grant applicants are therefore referred to the Resonance Ltd Privacy Policy for the Social Enterprise Support Fund for information on how their data will be treated.

 

ABOUT OUR PRIVACY POLICY

Resonance understands that your personal information is important and this Policy sets out how Resonance respects your privacy.

If you have any questions about this Policy, please contact us at:

Email:  info@resonance.ltd.uk
Post:  Resonance, The Great Barn, 5 Scarne Court, Hurdon Road, Launceston, PL15 9LR

We may amend this Policy from time to time. We will keep the latest version of our Privacy Policy on our website.

This Policy is effective from 8 July 2020.

Resonance will only hold your personal information if you have provided this to us, either in person, at an event, over the telephone, through our website, through the SESF website in writing (including email / messaging / social media) or by entering into a contract with us.

We do not buy mailing lists.

USE OF OUR WEBSITE

In general, you can use our website without giving us any personal information. Any IP address or domain name information that we collect is not used to personally identify you but is instead aggregated to measure the number of visits, average time spent and pages viewed, to improve the content and function of our website.

However, additional services may be available if we have certain information about you, such as; a list of the products and services you express an interest in when you use the website; your name and contact information, including email address and company details which you may submit to us when you interact with us through the website.

SECURITY

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information we hold. Access to personal data shall be limited to personnel who need access and appropriate security shall be in place to avoid unauthorised sharing of information. When personal and sensitive data is deleted this shall be done safely such that the data is irrecoverable.

LINKING

We may link to other websites which are not within our control. Once you have left our website, we cannot be responsible for the protection and privacy of any information which you provide. You should exercise caution and look at the privacy statement applicable to the website you visit.

COOKIES

We use cookies on our website. For more information on cookies, see the Privacy and Cookies Section below.

DATA RETENTION

• For the Social Enterprise Support Fund, all personal and sensitive data about unsuccessful applicants shall be held until 30 June 2021 unless there is either an existing relationship with Resonance, an ongoing complaint, or the funders (The National Lottery Community Fund) require that the data is retained for longer for their monitoring purposes.
• For the Social Enterprise Support Fund, all personal and sensitive data about successful applicants shall be held no later than 30 June 2027 unless there is either an additional relationship with Resonance, an ongoing complaint, or the funders (The National Lottery Community Fund) require that the data is retained for longer for their monitoring purposes.
• For both successful and unsuccessful applicants to the Social Enterprise Support Fund, basic data about the application shall be retained for up to ten years from the closure of the Social Enterprise Support Fund for fraud-detection, auditing and monitoring purposes.

WHAT WE DO WITH THE PERSONAL INFORMATION WE HOLD

We use this information to provide you with a better service and in particular for the following reasons:

• providing services you have requested and notifying you about important changes or developments to these services;
• responding to your inquiries and complaints or processing your requests in relation to your information;
• to follow up as part of our customer care procedures;
• to keep you up-to-date with our activity through the Resonance Newsletter;
• internal record keeping;
• administering offers;
• crime detection, prevention and prosecution;
• competitions and other promotions;
• evaluating the effectiveness of our marketing and for research, training and statistical analysis with the aim of improving our products and services;
• making our website easier for you to use and providing you with access to certain parts of the website;

We may contact you in writing, by phone or email.

If you have a preferred method of contact, please let us know.

If we are providing you with products or services, you will also be subject to the specific terms and conditions relating to these, which may include additional information as to how we may contact you.

We would like to provide you with information about new products, promotions, special offers and other information which we think you may find interesting.

We will only send you such information if you have expressed an interest in the general activities of Resonance or a particular product or service that we offer.

You can change your preferred method of contact or opt-out of our marketing campaigns at any time by contacting us at:

Resonance Ltd, The Great Barn, Scarne Court, Hurdon Road, Launceston, PL15 9LR

info@resonance.ltd.uk

We will not transfer, disclose, sell, distribute or lease your personal information to third parties other than on the following basis:

• where we have your permission;
• where we are required to do so by law;
• where it is needed by our agents, advisors or others involved in running accounts and services for you or in undertaking activities linked to the operation of such services or accounts on our behalf;
• or where the transfer or disclosure would otherwise be in compliance with legal requirements we are subject to including, but not limited to, statute or regulation.

For the Social Enterprise Support Fund specifically, we will be required to share your data, including personal and sensitive information, with other members of the Social Enterprise Support Fund consortium and our funders The National Lottery Community Fund as and when required by our contracts with these organisations.

We will hold your personal information only within the European Union (including the UK) and the General Data Protection Regulation will govern how we use and store your personal information.

Keeping your personal information up to date and accurate. If you think any information we have about you is incorrect or incomplete, please write or e-mail us. We will correct or update any information as soon as possible. If you are unsuccessful, you will need to contact us directly to update any personal data submitted that falls within the timescales for which we will retain this information.

REQUESTING PERSONAL DATA

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to our Data Protection Compliance Officer at Resonance Ltd, The Great Barn, Scarne Court, Hurdon Road, Launceston, PL15 9LR.

UNHAPPY?

If you are unhappy with how we have handled your personal information, please contact the Data Protection Compliance Officer at Resonance Ltd at the above address.

If you remain dissatisfied with the way that we have dealt with your complaint, you can contact the Information Commissioners Office.

PRIVACY & COOKIES

Cookies are files that store information on your hard drive or browser allowing our website to recognise that you have visited it before. We will not use cookies to collect personally identifiable information about you.

However, if you wish to restrict or block the cookies which are set by us, or indeed any other website, you can do this through your browser settings.

The Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers.

You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of the Resonance website when you use it. If you wish to view your cookie code, just click on a cookie to open it. You’ll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.